Returns & Exchanges
At Donut Bank, we take pride in the freshness of our baked goods. If you are not completely satisfied with the quality of your order, please contact us within 24 hours of receipt for a replacement or refund.
Contact Our Team
Reach out to our customer service department via phone or email with your order number and a brief explanation of the issue.
Provide Documentation
To help us maintain our high quality standards, please provide a clear photograph of the product and the packaging.
Verification Process
Our bakery specialists will review your request within one business day to determine if a refund or store credit is appropriate.
Resolution Delivery
Once approved, we will process your refund to the original payment method or arrange for a fresh replacement delivery at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing